Starke Living warranty

Three years on the parts that do the work. One year on the parts you touch.

That split runs through everything we sell. Your first year costs nothing at all: parts, labour and transport. After that, parts are still free, and we quote the labour for you to approve before anyone starts work.

WhatsApp a claim File a claim
Cover starts the day it is delivered
Your order number is the only proof we need
Bring your own plumber. The cover still stands

Coverage

What is covered on your product

The rule is the same on everything we sell. The working part carries three years. The parts that wear or get handled carry one.

3 years

The part that does the work. The mechanism inside, the electronics that drive it, the cartridge that controls the flow.

1 year

The parts that wear or get handled. Buttons, covers, seats, finishes, and everything you put your hands on daily.

Toilet bowls

Wall hung, smart, ergonomic and rimless

3 years
  • Flushing system
  • Electronic components
1 year
  • Buttons
  • Soft-close seat cover
  • Smart toilet cover

Bathtubs

Jacuzzi and standard

1 year
  • Manufacturing defects in the jacuzzi mechanism
Before installation

Every standard bathtub is checked with you and signed off before installation begins.

Faucets and showers

Shower sets, rainshowers and taps

3 years
  • Cartridge
1 year
  • All other parts

Not sure which group your product is in? Send us the order number on WhatsApp and we will tell you.

What it costs

What a repair costs you

Your first year Nothing

Parts, labour and transport are all on us. There is no call-out fee and no excess to pay.

Years one to three Parts free

Labour is quoted for your approval, and nobody starts work until you have said yes to the number.

The detail

What we fix, and what we cannot

Covered

Manufacturing defects in materials or workmanship. If a part failed because of the way it was made, we repair or replace it under the terms above.

Not covered

  • Chips, cracks and scratches that happen after delivery
  • Stains, discolouration, limescale, and damage from harsh or acidic cleaners
  • Blockages and choking from what has gone down the bowl
  • Faults caused by an installation that was done incorrectly
  • Faults caused by the home’s own plumbing, such as pressure, residue or drainage
  • Negligence, soiling, improper cleaning and misuse

Anything on that second list can still be repaired. We stock the parts and we quote before we start. See how that works.

Making a claim

How to make a claim

Step 1

Send us the fault

Your order number, the invoice and a few photos of the fault. WhatsApp is fastest, and it is the place to send a video.

Step 2

We come back to you

We reply within two business days with what we have found, whether it is covered, and what happens next.

Step 3

We fix it

Repair or replacement, booked at a time that works for you.

WhatsApp +65 8066 5401

Claim form

File a claim

Fill this in and we will pick it up from here. If you would rather send it on WhatsApp, that works just as well.

    It is on the invoice we emailed you.

    PhotosUp to three. One clear shot of the fault and one of the whole product tell us the most.

    Got a video of the fault? Send it to us on WhatsApp. It is the quickest way for us to see what is happening.

    Repairs

    Outside the warranty? We can still fix it.

    We stock the parts for everything we sell, and we can arrange the repair whether or not the fault is covered. You get a quote first, and you decide from there.

    The fine print

    • Cover runs from the date of delivery.
    • Cover is for the original purchaser and does not transfer.
    • Cover does not reduce over the term, and a repair or a replacement does not extend or restart it.
    • A replacement may differ in model, version, colour or style from the original.
    • The full terms are on our terms and conditions page.