Frequently Asked Questions

Shopping & Payment 


Is delivery free of charge? 

Yes, delivery is free with every purchase of our products. 

How long will it take for my item to arrive? 

It will take 3-5 working days if products are in stock. However, it may take up to 2-3 weeks if products are not in stock. 

Product Enquiry 

Can I still install wall hung toilet though my house drainage is for S-trap toilet bowls? 

Yes, it is possible.

Do your provide wall hung bracket for wall hung toilet bowls? 

Yes, every wall hung toilet bowl purchase comes with a wall hung bracket. 

Do you do toilet seat replacements? 

Right now, we do not provide toilet seat replacements, but only the whole toilet bowl itself. 

Returns, Exchange & Warranty 

How long does a warranty last? 

Each warranty lasts for 3 years. 

How do I claim my warranty? 

Easy! Just email us at jolyne@starkeliving and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 2 business days.

Can I cancel the order if I change my mind? 

If you change your mind and decide to cancel your order or any item(s) in your order, please notify us at least 5 full business days before the date of agreed delivery and you will be refunded with no additional charges incurred. (Note: The day you inform Starke on the cancellation cannot be regarded as a business day in advance.)

Example: If your order is scheduled to be delivered on Wednesday this week, in order to enjoy free cancellation, you will need to cancel the order before the end of last Thursday, assuming there is no public holiday in between.

Any cancellation within 5 business days of the agreed delivery date will be subjected to your deposit being forfeited. All refunds will take 7 business days to process and will be credited back to the original mode of payment. However, Starke reserves the rights to change the mode of refund.

To process this request, email us at +6590739848 or email us at

Can I return the product? 

Once installed, toilet bowl can no longer be returnable.