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Shopping & Payment
Do I have to pay in full?
Your sales consultant sets the payment schedule with you and will go through the options for your order. WhatsApp +65 8066 5401 and they will walk you through it.
How does the installation process work? Is it free?
Installation is non-inclusive and there is a separate charge for installation. This is to keep prices low and affordable for customers who do not need installation.
Do you provide service to dispose and hack toilet bowls?
Yes we do. It will be free of charge.
How will I know if the toilet bowl is able to fit into the toilet? Are there any special installations needed?
Our specialists are able to come down to see if the toilet bowl is able to fit into the space required. However, our designer Egg toilet bowl has been custom designed to fit all toilet spaces.
If I am an interior designer and I would like to bulk order without installing, is it possible? Are there any partnerships or ID discounts available?
Yes, we are happy to have a partnership with you! For both bulk order without installation and ID discounts, please kindly contact us for more information.
Delivery
Is delivery free of charge?
Delivery is free anywhere in Singapore on orders of $300 and above including GST. Below that, it is a flat $30 before GST.
How long will it take for my item to arrive?
In-stock items usually arrive within 7 working days, and your consultant will confirm the date for your order.
Product Enquiry
Can I still install a wall hung toilet if my house drainage is for S-trap toilet bowls?
Yes, it is possible.
Do you provide a wall hung bracket for wall hung toilet bowls?
Yes, every wall hung toilet bowl purchase comes with a wall hung bracket.
Do you do toilet seat replacements?
Yes. Seats can be bought separately, so tell your consultant which model you have and they will confirm the seat and the price.
Returns, Exchange & Warranty
How long does a warranty last?
The rule is the same on everything we sell. The working part carries three years. The parts that wear or get handled carry one. Cover starts the day it is delivered, and your first year costs nothing at all: parts, labour and transport. See exactly what is covered on your product on our warranty page.
How do I claim my warranty?
Send us your order number, the invoice and a few photos of the fault. WhatsApp +65 8066 5401 is fastest, and it is the place to send a video. You can also file a claim on our warranty page, or email jolyne@starkeliving.com. We reply within two business days with what we have found, whether it is covered, and what happens next.
Can I cancel the order if I change my mind?
If you change your mind and decide to cancel your order or any item(s) in your order, please notify us at least 5 full business days before the date of agreed delivery and you will be refunded with no additional charges incurred. (Note: The day you inform Starke on the cancellation cannot be regarded as a business day in advance.)
Example: If your order is scheduled to be delivered on Wednesday this week, in order to enjoy free cancellation, you will need to cancel the order before the end of last Thursday, assuming there is no public holiday in between.
Any cancellation within 5 business days of the agreed delivery date will be subjected to your deposit being forfeited. All refunds will take 7 business days to process and will be credited back to the original mode of payment. However, Starke reserves the rights to change the mode of refund.
To process this request, email us at jolyne@starkeliving.com
Can I return the product?
Once installed, a toilet bowl can no longer be returned.